Effective Date: 1/1/2026
At Lionel Henry, every order is handled with intention. We focus on quality, precision, and delivering your piece the right way.
Order Processing
Orders are processed within 2–5 business days after purchase.
Once your order has been processed, you will receive a confirmation email with tracking information. Unless it’s a preorder item, if so you’ll receive information periodically updating the process of your order.
Please note:
- Orders are not processed on weekends or holidays
- During high-demand releases or limited drops, processing times may be extended
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location.
Estimated delivery times:
- Domestic (U.S.): 3–7 business days after shipment
- International: 7–21 business days after shipment
Delivery times are estimates and may vary depending on carrier, location, or preorder items.
Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.
Delays
Lionel Henry is not responsible for shipping delays caused by:
- Carrier issues (USPS, UPS, FedEx, etc.)
- Weather conditions
- Customs processing (for international orders)
- Incorrect or incomplete shipping information
Lost or Stolen Packages
Once an order has been marked as delivered, Lionel Henry is not responsible for lost or stolen packages.
If your package is missing, we recommend:
- Checking with neighbors or your local carrier
- Contacting the shipping provider directly
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an order is returned due to an incorrect address:
- The customer is responsible for reshipping costs
International Shipping
International customers are responsible for:
- Customs duties
- Taxes
- Import fees
These charges are determined by your local government and are not included in your order total.
Order Issues
If you experience an issue with your order, contact us within 5 days of delivery at:
Include your order number and a description of the issue.
Commitment
Every piece is part of a limited run—handled with care from production to delivery.
No excess. No shortcuts. Just intention.