{"id":189,"date":"2026-05-03T17:33:15","date_gmt":"2026-05-03T21:33:15","guid":{"rendered":"https:\/\/lionelhenry.com\/?page_id=189"},"modified":"2026-05-05T23:18:47","modified_gmt":"2026-05-06T03:18:47","slug":"shipping-policy-lionel-henry","status":"publish","type":"page","link":"https:\/\/lionelhenry.com\/index.php\/shipping-policy-lionel-henry\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n<p><strong>Effective Date:<\/strong>&nbsp;1\/1\/2026<\/p>\n\n\n\n<p>At Lionel Henry, every order is handled with intention. We focus on quality, precision, and delivering your piece the right way.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Order Processing<\/strong><\/h2>\n\n\n\n<p>Orders are processed within&nbsp;<strong>2\u20135 business days<\/strong>&nbsp;after purchase.<\/p>\n\n\n\n<p>Once your order has been processed, you will receive a confirmation email with tracking information. Unless it&#8217;s a preorder item, if so you&#8217;ll receive information periodically updating the process of your order.<\/p>\n\n\n\n<p>Please note:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders are not processed on weekends or holidays<\/li>\n\n\n\n<li>During high-demand releases or limited drops, processing times may be extended<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Shipping Rates &amp; Delivery Times<\/strong><\/h2>\n\n\n\n<p>Shipping rates are calculated at checkout based on your location.<\/p>\n\n\n\n<p>Estimated delivery times:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Domestic (U.S.):<\/strong>&nbsp;3\u20137 business days after shipment<\/li>\n\n\n\n<li><strong>International:<\/strong>&nbsp;7\u201321 business days after shipment<\/li>\n<\/ul>\n\n\n\n<p>Delivery times are estimates and may vary depending on carrier, location, or preorder items.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Tracking<\/strong><\/h2>\n\n\n\n<p>Once your order ships, you will receive a tracking number via email.<\/p>\n\n\n\n<p>Please allow up to 24\u201348 hours for tracking information to update.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Delays<\/strong><\/h2>\n\n\n\n<p>Lionel Henry is not responsible for shipping delays caused by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Carrier issues (USPS, UPS, FedEx, etc.)<\/li>\n\n\n\n<li>Weather conditions<\/li>\n\n\n\n<li>Customs processing (for international orders)<\/li>\n\n\n\n<li>Incorrect or incomplete shipping information<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Lost or Stolen Packages<\/strong><\/h2>\n\n\n\n<p>Once an order has been marked as&nbsp;<strong>delivered<\/strong>, Lionel Henry is not responsible for lost or stolen packages.<\/p>\n\n\n\n<p>If your package is missing, we recommend:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Checking with neighbors or your local carrier<\/li>\n\n\n\n<li>Contacting the shipping provider directly<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Incorrect Shipping Information<\/strong><\/h2>\n\n\n\n<p>Customers are responsible for providing accurate shipping details.<\/p>\n\n\n\n<p>If an order is returned due to an incorrect address:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer is responsible for reshipping costs<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>International Shipping<\/strong><\/h2>\n\n\n\n<p>International customers are responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customs duties<\/li>\n\n\n\n<li>Taxes<\/li>\n\n\n\n<li>Import fees<\/li>\n<\/ul>\n\n\n\n<p>These charges are determined by your local government and are not included in your order total.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Order Issues<\/strong><\/h2>\n\n\n\n<p>If you experience an issue with your order, contact us within&nbsp;<strong>5 days of delivery<\/strong>&nbsp;at:<\/p>\n\n\n\n<p><strong><a href=\"mailto:customercare@lionelhenry.com\" target=\"_blank\" rel=\"noopener\" title=\"\">customerecare@lionelhenry.com<\/a><\/strong><\/p>\n\n\n\n<p>Include your order number and a description of the issue.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Commitment<\/strong><\/h2>\n\n\n\n<p>Every piece is part of a limited run\u2014handled with care from production to delivery.<\/p>\n\n\n\n<p>No excess. No shortcuts. Just intention.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date:&nbsp;1\/1\/2026 At Lionel Henry, every order is handled with intention. We focus on quality, precision, and delivering your piece the right way. Order Processing Orders are processed within&nbsp;2\u20135 business days&nbsp;after purchase. Once your order has been processed, you will receive a confirmation email with tracking information. Unless it&#8217;s a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-189","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lionelhenry.com\/index.php\/wp-json\/wp\/v2\/pages\/189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lionelhenry.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lionelhenry.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lionelhenry.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lionelhenry.com\/index.php\/wp-json\/wp\/v2\/comments?post=189"}],"version-history":[{"count":4,"href":"https:\/\/lionelhenry.com\/index.php\/wp-json\/wp\/v2\/pages\/189\/revisions"}],"predecessor-version":[{"id":224,"href":"https:\/\/lionelhenry.com\/index.php\/wp-json\/wp\/v2\/pages\/189\/revisions\/224"}],"wp:attachment":[{"href":"https:\/\/lionelhenry.com\/index.php\/wp-json\/wp\/v2\/media?parent=189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}